Refund and Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have 90 days from the date of purchase to request a refund or return. Please review our policy below to ensure a smooth return process.

1. Eligibility for Returns

• Items must be returned within 90 days of the purchase date.
• Products must be in their original condition, unused, and in their original packaging to qualify for a return.
• Certain items, such as perishable goods, custom orders, and items marked as final sale, are not eligible for return. Please check the product page for specific return eligibility.

2. Return Process
To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at hello@shopableproducts.online with your order number and reason for the return.
• Receive Return Authorization: We will provide you with a return authorization and instructions on how to send the item(s) back to us.
• Pack and Ship: Pack the items securely in the original packaging and send them back using a trackable shipping method. You are responsible for covering the shipping cost for the return.

3. Refund Process
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
• Partial Refunds: In some cases, only partial refunds are granted, such as for items not returned in their original condition or damaged items.

4. Exchanges
If you need to exchange an item for a different size, color, or style, please contact us within the 90-day return window. Exchanges are processed based on availability, and we will assist you in placing a new order if your preferred item is not in stock.

5. Non-Refundable Items

• Certain items are non-refundable, including gift cards, downloadable software, and personalized items.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent or defective product).

6. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [Customer Service Email]. We will arrange for a replacement or provide a full refund, including shipping costs, if the issue was due to our error.

7. Customer Support
If you have any questions about your return or refund, please contact our support team at hello@shopableproducts.online.

Thank you for shopping with us! We strive to provide a positive shopping experience and are here to help with any questions or concerns.